WHAT'S TEA?

RETURN POLICY

Returns are NOT accepted on swim wear, accessories or undergarments.

Returns are accepted for clothing and accessories.

Exchanges are accepted as long as the product is still in stock when requested.

If product is not, a full refund will be requested once merchandise is returned to our team.

All items must be in its original state product was received in order to receive a full refund. 

Refunds will take up to 5 business days to process once submitted.

A refund receipt will be emailed to you once the refund has been requested by our team.

If you have any additional questions, please feel free to email us.

TIME FRAMES

All orders will process within 5 business days of the order received. 

Orders can take less less time, 5 business days is the max.

All orders are custom and made to order, this is the reason for the processing time frames.

You will receive a confirmation email the same day your order is received.

Shipping is not included in this 5 business day processing time frame. 

Standard shipping US will take 2-3 business days.​

International shipping - 7-14 business days.

Overnight shipping will take 1 business day.

Email Communication time frame is 24-48 hours from the day email is received.​

Please include your full name and order number when inquiring about an order already placed.

FAQ

How is the crew neck sweater and hoodie sizing?​

All crew neck sweaters and Hoodies are unisex for a more over sized fit which allows you to purchase whatever size you desire

Do you ship Internationally?​

Yes! Please see our International shipping rates at checkout.

What products do you sell?

We sell clothing, accessories and cruelty-free cosmetics.

How can I contact you?

Send an email inquiry via our contact page on the website.

Send an email to: thirstibrand@gmail.com

© 2017 THIRSTÌ BRAND