• All orders will process within 5 business days of the order received. 

  • Orders can take less less time, 5 business days is the max.

  • All orders are custom and made to order, this is the reason for the processing time frames.

  • You will receive a confirmation email the same day your order is received.

  • Shipping is not included in this 5 business day processing time frame. 

    • Standard shipping US will take 2-3 business days.​

    • International shipping - 7-14 business days.

    • Overnight shipping will take 1 business day.

  • Email Communication time frame is 24-48 hours from the day email is received.

    • Please include your full name and order number when inquiring about an order already placed.


  • Returns are NOT accepted on swim wear, accessories or undergarments.

  • Returns are accepted for clothing and accessories.

  • Exchanges are accepted as long as the product is still in stock when requested.

    • If product is not, a full refund will be requested once merchandise is returned to our team.

  • All items must be in its original state product was received in order to receive a full refund. 

  • Refunds will take up to 5 business days to process once submitted.

  • A refund receipt will be emailed to you once the refund has been requested by our team.

  • If you have any additional questions, please feel free to email us.


How is the crew neck sweater and hoodie sizing?​

All crew neck sweaters and Hoodies are unisex for a more over sized fit which allows you to purchase whatever size you desire

Do you ship Internationally?​

Yes! Please see our International shipping rates at checkout.

What products do you sell?

We sell clothing, accessories and cruelty-free cosmetics.

How can I contact you?

Send an email inquiry via our contact page on the website.

Send an email to: thirstibrand@gmail.com